BelloGante Jewelry Return and Exchange Policy
Return Period
We want you to be delighted with your BelloGante jewelry purchase. If, for any reason, you are not completely satisfied, you may return or exchange your purchase within 7 days from the date of receiving your order.
Eligible Items
All items, with the exception of customized jewelry, are eligible for returns and exchanges.
Conditions for Return/Exchange
To be eligible for a return or exchange, the item must be in its original packaging, unworn, and unopened.
Return/Exchange Process
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Send an email to info@bellogante.com, mentioning your order number and specifying whether you wish to return or exchange the item.
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Package the item securely in its original packaging, just as you received it.
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Ship the item to our office location:
Ground Floor, Building 6, Gold and Diamond Park, Dubai, UAE
Receiver Name: Bellogante LLC Contact Number: 00971585539448
Note: Customers are responsible for all return shipping costs unless we arrange the return on their behalf, in which case they will be billed for the shipping fees.
Exchange Options
Customers have the option to exchange their jewelry within 7 days of receiving their order. In the case of an exchange, customers are responsible for the cost of shipping the item back to us.
Customized Jewelry
Customized jewelry is not included in our free returns policy. While you can make changes to customized jewelry before it's crafted, if you wish to return or exchange it after it's made, the following deductions will apply:
- Return: 30% deduction + shipping fees
- Exchange: 20% deduction + shipping fees
Damaged or Defective Items
If you receive a damaged or defective product, do not accept it from the courier company. Instead, let them return it to us. Accepting a damaged package makes you responsible for it.
Refund Processing Time
Please allow up to 21 days for the refund on your return request to reflect in your bank statement.
Governing Law
This return and exchange policy is governed by the laws of the United Arab Emirates, where our business is based.
We value your satisfaction and hope this policy helps you shop with confidence at BelloGante. If you have any questions or need further assistance, please contact us at info@bellogante.com.